The NAPL Customer Plus™ Program honors customer service excellence by graphic communications companies that have demonstrated the highest level of commitment to meeting their customers’ needs, achieved their customer satisfaction goals, and distinguished themselves from their competitors as indicated by those customers themselves.

Printing companies become eligible for the award by first enrolling in the NAPL Competitive Edge Profile™ service, which surveys their customers on what they most value from them as a company and how they judge them in comparison to their competitors. Results are also benchmarked against industry standards and then scored against a database of responses from more than 20,000 previously surveyed printing customers. Only companies with the highest scores in the industry qualify for an NAPL Customer Plus Award.

Click here for the press release announcing the 2011 winners.